Shares emotional struggle after Sarah Hope accident
In April 2007, my twin sister Victoria gave birth to a baby boy. Excited to meet the newest addition to our family, my 65-year-old mother Elizabeth, my two-year-old daughter Pollyanna, and I embarked on a journey from my house in south London to Chelsea and Westminster Hospital. Planning to take a short bus ride, we walked alongside a busy bus depot. Pollyanna, who had recently learned to walk, held tightly onto my mother’s hand as we walked. Unaware of the commotion around us, we remained consumed by our excitement. Suddenly, I noticed a child’s yellow lunchbox on the ground and reached down to pick it up, intending to place it on a nearby wall for its owner to retrieve. To this day, I struggle to remember the events that followed. The memories are simply too devastating and tragic. However, I recall looking up and seeing an out-of-control bus hurtling towards us at an alarming speed. Without any warning or chance to react, the bus crashed into us on the pavement. I heard a deafening bang, and as I fell to the ground, I hit my head against the wall. My recollection of the aftermath is fragmented. I drifted in and out of consciousness, lying in a pool of blood with my legs trapped beneath the bus. But the true tragedy was that my mother had lost her life in that moment. She must have slipped away peacefully and swiftly. My young daughter, who had been holding my mother’s hand moments before, was now screaming nearby. She had been thrown 20 feet through the air and her leg was severely injured. Helpless with my legs pinned, all I could do was watch as she crawled towards me in pain. The guilt of being unable to assist her will haunt me forever.The consequences afterwardsA kind-hearted woman named Annalee rushed out of her home, embracing Pollyanna tightly to her chest, desperately trying to hold her injured leg intact. It soon became evident that Annalee’s quick actions potentially saved my daughter’s life by stopping the flow of blood. Shortly after, my husband Christopher hurriedly arrived at the scene, having dashed from his office in the heart of London. Undeterred by the police tape, he swiftly made his way towards the ambulance where I was being carefully placed on a stretcher, my head secured with a bright orange collar to prevent any movement. With a heavy heart, I whispered to Christopher, “I fear that I may be lost, and Pollyanna has suffered a grievous injury. We were struck by a bus. Please, accompany Pollyanna.” As I was swiftly transported to Charing Cross Hospital, our dear little girl was taken to Chelsea and Westminster Hospital – the destination we had set out for only an hour prior. Pollyanna underwent an extensive eight-hour surgery, as dedicated surgeons fought valiantly to salvage her leg. However, despite their best efforts, it proved to be impossible. Meanwhile, my own leg had sustained severe damage, with the flesh and muscle below the knee entirely stripped away in a traumatic incident known as “a severe degloving of the leg.” The truth behind the Sarah Hope accident: the bus driver’s anger stemming from his inability to access the bus depot had ignited a fit of road rage. Over a year later, the nightmarish trial unfolded, bringing forth the painful task of standing in the witness box, reliving the tragic events. The ordeal became so overwhelming that I eventually succumbed, collapsing in the courtroom. Ultimately, the driver received a four-year prison sentence – the maximum punishment for the crime of death by dangerous driving. Though I recognize the woefully inadequate nature of this sentencing, I have chosen not to harbor anger towards the driver; such emotions would prove detrimental to my own well-being. Instead, I have redirected my energy towards effecting change within the system. The bus company’s callous treatment of us, reducing us to mere statistics for their insurance claims, spurred me to take action. It took a painstaking seven years, but finally, after reaching out to Boris Johnson, both the bus company and Transport for London issued long-overdue apologies.
Assisting those in need
Over time, I had the privilege of assisting TfL in establishing The Sarah Hope accident, a lifeline for individuals who have suffered life-altering accidents while using the transportation system. This remarkable initiative has earned the reputation of being the embodiment of compassion, providing individuals with invaluable advice and counseling during their moments of need. The impact of the hotline has been profound, offering support to individuals who have experienced traumatic events like the London Bridge terror attack, where taxi drivers, shaken to their core, aided the injured, or the aftermath of a Parson’s Green bombing when individuals were gripped with fear at the mere thought of boarding a train. In hindsight, it is impossible to quantify the solace that the hotline could have provided to me during my own difficult journey, where I was met with cold-hearted lawyers and transport executives instead of the kindness and empathy that I so desperately needed.
Don’t miss Sarah’s inspiring story and other winners at ITV’s Pride of Britain Awards, airing on Tuesday at 8pm
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